Check out our free download for customer handoff email template - from customer success to customer support
Leverage Customer Onboarding and Implementation Surveys to continuously improve your customer onboarding process -- check out this free download
Execute the perfect kickoff call with this Customer Onboarding Kickoff Call Script
Check out our free download for a visual customer onboarding process document
Check out our free download for a customer onboarding handoff email template - initial response from your customer success manager
Check out our free download for a customer onboarding handoff email template - from sales to customer success
Learn how to lower your churn and identify churn indicators by surveying your customers during the customer onboarding process
Read our 6 steps to onboard your customers faster, based on our best practices and experience launching and implementing software over the last decade
Learn the 7 ways to elevated your customer onboarding experience. Tips that should breathe life and substance into your customer onboarding process!
Read the 6 C's for Customer Success Professionals which are a proven framework of principles that will allow you to keep your clients on track and on time. Every time.
Make sure you are leveraging as many tools in your toolkit as you can. Even the most experienced Customer Onboarding Specialist may learn about a few great tools in this 'handy' article (see what we did there?)
In order to best onboard your customers, make sure everyone is on the same page. Start with understanding the frequently used terms in customer onboarding.
They say you manage what you measure, ideally, you are measuring the time it takes clients to go through onboarding (days-to-launch) and the time it takes a client to get value (time-to-value). Learn about these crucial Customer Onboarding metrics here.